Return & Exchange Policy
We want you satisfied with your purchase.
Returns
Returns may be requested within 7 days of receiving your order.
To be eligible:
- Item must be unused
- Original packaging must be intact
- Product must be in original condition
Non-Returnable Items
We do not accept returns for:
- Used products
- Damaged items caused by misuse
- Final sale / clearance products
- Personalized/custom items
Exchanges
If you received:
- Wrong item
- Damaged item
- Defective item
We will arrange a replacement or exchange.
Return Process
To request a return/exchange, email:
support@shoraminimalist.com
Include:
- Order number
- Product details
- Reason for return
- Photos if item is damaged
Refund Timing
Approved refunds are processed within 5–10 business days after inspection.
Shipping fees may be non-refundable unless the issue is our error.